Designing with the User. What Works?


While we acknowledge that successful digital initiatives are rooted in an understanding of user characteristics, needs, and challenges, we are also aware that partnering with users throughout the project lifecycle, co-creating solutions, and continuously gathering and incorporating users’ feedback in a project can attract its own fair share of challenges.

We would, therefore, like to hear your experience in putting this digital principle into practice. What has worked for you? What has been your greatest pain point when designing with the user?

Feel free to share any tips and/or best practices that other forum members can learn from. #DesignWithTheUser #PrinciplesTalk

pinned #2

My experiences;

Being aware of or the knowledge of the Principles is not a sufficient the adhere to them or put them into practice. It requires to consciously put effort and doing self evaluation continuously on how well you are putting any of the principles into practice

It is critical to think gender perspective in every principle. Gender perspective that my hinder putting in practice as well as being conscious to ensure a principle is not implemented in a way that further propagates gender disparity.

Some principles are best practiced when supplemented and not substituting with other approaches or methodologies. For example mainstreaming human-centered design in process of designing with the user


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Thanks for sharing your experience @peternjuguna You raise a very important point around employing a gender lens when putting any of the digital principles into practice. This is a very critical aspect for Principle #1 which acknowledges that successful digital initiatives are rooted in an understanding of user characteristics, needs, and challenges. Therefore, understanding all user needs, irrespective of gender, can support the development of digital tools that address the specific context, culture, behaviors, and expectations of the people who will directly interact with the technology.

Do you have any tips you can share on approaches or methodologies you have used to close the technology gender gap?