Does this have to be just development focused? In terms of how ICT4D fits into a larger strategy, and pulling from the private sector, the customer experience approach can be useful for principle 1. Forrester had a book a few years back that was a good summary of case studies (http://outsidein.forrester.com/), but, like all things Forrester, it’ll cost you. I have yet to find a development practitioner who has employed an end-to-end multi-touchpoint engagement design strategy (and would LOVE to hear of them if anyone knows of any), but there are some firms in the social enterprise sector that I have found that use things like Net Promoter Score, but even then I haven’t found anything focused on a specific ICT4D touchpoint. If CX isn’t beyond scope, I can still pull some examples from the private sector together.
This has probably also been considered, but from the UK side, the NESTA-developed Innovation toolkit has a few approaches that can be referenced. DFID is starting to employ it with their partners and implementers. http://diytoolkit.org/
From: ict4d-principles@googlegroups.com [mailto:ict4d-principles@googlegroups.com] On Behalf Of James BonTempo
Sent: Monday, July 07, 2014 1:52 PM
To: Wayan Vota
Cc: ict4d-principles@googlegroups.com
Subject: RE: [ICT4D Principles] Re: 1st Working Group Meeting - Action Items and Next Steps
Great. You can download Ideo’s HCD toolkit @ http://www.hcdconnect.org/toolkit/en/download. I’d attach it here but it’s a beast @ over 20 MB! –James
From: Wayan Vota [mailto:wayan@wayan.com]
Sent: Thursday, July 03, 2014 2:42 PM
To: James Bontempo
Cc: ict4d-principles@googlegroups.com
Subject: Re: [ICT4D Principles] Re: 1st Working Group Meeting - Action Items and Next Steps
If they are public, love to have links to (or if not online, copies of) relevant Principle 1 materials, regardless of source.
The idea is that we would post a “best of” list publicly, so we only want things that can be shared widely.
Wayan
–
Wayan Vota
Mobile/WhatsApp: +1.202.746.8269
Twitter/Skype: @wayan_vota
On Jul 3, 2014, at 14:31, James Bontempo jbontemp@jhuccp.org wrote:
Hey all. Sorry I wasn’t able to join the WG on Tuesday. Quick question re: #2 below… Are we collecting only Principle 1 materials that our organizations have developed or are we casting the net wider & including things developed by non-WG orgs, too? I’m thinking something like Ideo’s HCD toolkit. Thanks for the guidance & look forward to participating in the upcoming activities… -James
On Thursday, July 3, 2014 1:01:07 PM UTC-4, Michael Dawson wrote:
Dear Colleagues,
Thank you to everyone who attended the working group meeting on Tuesday morning, particularly those of you on the West Coast who woke up extra early to join in the conversation. We are pleased with the progress made and grateful to Ayan Kishore of Creative Associates International for volunteering to host our initial test meeting on Principle 1 (Design with the User) later this month. We will be in touch soon with all the details for that event.
Action Items
• As discussed in Tuesday’s meeting, we will be collecting case studies and lessons learned related to Principle 1 (Design with the User). Please email those items to mda...@fhi360.org by Wednesday, July 9th along with the following information:
• Whether we can attribute it to your organization
• A brief synopsis of the relevant information, particularly if it’s a large document
• We are also collecting any existing publications, toolkits, or other materials related to Principle 1 to make available on the website and potentially highlight at the upcoming meeting. Please ensure the material is approved for public distribution and make any necessary edits prior to submission.
Meeting Notes
The working group meeting began with a summary of actions taken by each attendee to incorporate the Principles into their respective organizations. Key points included:
• the importance of case studies and lessons learned
• the crucial role of mid-level champions within the organization
• the desire for further discourse and clarification on specific interpretations of each principle
• the need to create different guidance for different actors (non-techies, field staff, donors, etc.)
Participants went on to discuss the format and agenda for an initial test meeting with a slightly expanded audience (“friends and family”) centered around Principle 1 in late July. The event is expected to include an online component for remote attendees. After conducting this initial meeting, any necessary adjustment to the format or agenda will be made prior to the next event, tentatively planned for September, which would be open to all interested parties.
Planning is also underway for another ICT4D Principles meeting in New York City on July 21st along the same lines as the Seattle and DC meetings. Attendees of those previous meetings are welcome to join us in New York. Details to come.
Thank you again for your active participation in this endeavor. We value your efforts and continued engagement in working to bring about the widespread adoption of these principles throughout the field.
Next Steps
• ICT4D Principles meeting in NYC on July 21st
• Principle 1 meeting in DC in late July
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